Privacy Policy

Who we are

This Privacy Policy explains how Sea Millenium Trade (M) Sdn. Bhd. (company registration no. 543563-X) (“SMT”, “we”, “us”) collects, uses and protects personal data when you visit or buy from smtsb.com.

We are a Malaysian FMCG importer and distributor. Our head office is at Lot 24642, Jalan KPB 3, Kawasan Perindustrian Kampung Baru Balakong, 43300 Seri Kembangan, Selangor, Malaysia. You can reach us at [email protected] or +60 12-489 6418, or on our office line 03-8961 5271.

We handle personal data in line with Malaysia’s Personal Data Protection Act 2010 (PDPA).

What we collect

Depending on how you use the store, we may collect:

• Account details — name, email address, phone number and login credentials if you register.
• Order and checkout details — billing and delivery name, phone, email, address, country, state, city and postcode, together with the products you buy and the delivery method you choose.
• Payment information — the payment method you select. Online payments are processed by toyyibPay. We do not ask you to send your full card details by email or WhatsApp.
• Wholesale application details — information you submit when you apply for a B2B account.
• Messages — name, contact details and the content of enquiries you send through our contact form, WhatsApp, phone or email (including [email protected] and [email protected]).
• Technical data — essential cookies needed to run the site, as described in our Cookie Policy (session and security/CSRF cookies).

Why we use it

We use personal data to:

• process and deliver your orders across Peninsular Malaysia, including sharing what our logistics partners need to ship to you;
• take payment through toyyibPay, or arrange Cash on Delivery where you are eligible;
• create and manage your customer or wholesale account, including B2B pricing where your account is approved;
• send order confirmations, shipping updates and replies to your questions;
• improve the safety and operation of the website; and
• keep records we need for accounting, tax and legal purposes.

If you subscribe to our newsletter or wholesale updates, we use the details you give us to send those messages. You can unsubscribe at any time using the link in the email or by contacting us.

We do not sell your personal data.

Who we share it with

We only share personal data where it is needed to run the store or required by law. That may include:

• our payment provider, toyyibPay, to process online payments;
• our logistics partners, including EasyParcel and the carriers they arrange, to pick up and deliver your order;
• our website hosting and technical service providers, so the store can operate securely; and
• authorities or advisers if we are legally required to do so.

How long we keep it

We keep enquiry records for as long as we need them to complete the conversation and our business records, then delete them when they are no longer required.

We keep order and account records for as long as needed to fulfil the order, handle returns or refunds, and meet our legal and tax record-keeping duties in Malaysia, and then delete or anonymise them when we no longer need them.

Your choices

You may ask us what personal data we hold about you, ask us to correct it, or ask us to delete information that we no longer need to keep. You may also withdraw consent for optional marketing at any time.

To make a request, email [email protected] or call +60 12-489 6418. Please include enough detail for us to find your records (for example your order number or the email you used).

Cookies

The store uses essential cookies so you can browse, keep items in your cart and check out securely. Please read our Cookie Policy for details. A cookie notice appears when you visit the site and links to that page.

Other SMT websites

Our company website at smtsb.com.my is a separate brochure site. It has its own privacy and cookie notices for contact and enquiry forms. Purchases are made on smtsb.com, and this policy applies to the online store.

Related policies

Please also read our Terms & Conditions, Return Policy, Shipping and Delivery Information pages.

Last updated: 10 November 2026.